Refund & Return Policy

At Tanmay Enterprises, customer satisfaction is our top priority. We take great care to ensure every product you receive is original, high-quality, and delivered in perfect condition. However, if you are not completely satisfied with your purchase, we’re here to help.

We accept returns only for products that are damaged, defective, or incorrect at the time of delivery. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. Please contact us within 48 hours of receiving your order to report any issue. Requests received after this period may not be eligible for return or replacement.

Once your return request is approved, our support team will guide you through the process. The item must be shipped back to us within 7 days of approval. After receiving and inspecting the returned product, we will notify you regarding the status of your refund or replacement.

Refunds (if applicable) will be processed to your original payment method within 5–7 business days after the returned product is verified. Please note that shipping or delivery charges are non-refundable, except in cases where the return is due to an error on our part (such as a wrong or defective item).

Certain products, such as earphones, chargers, and other personal-use accessories, cannot be returned once opened due to hygiene and safety reasons unless they are found defective. We also do not accept returns for items damaged due to customer misuse or mishandling.

If you receive a damaged or incorrect product, please share clear photos or videos with us at the time of raising your complaint. This helps us resolve the issue faster and provide you with a suitable solution.

We reserve the right to reject any return or refund request if the product does not meet the above conditions or if there is evidence of misuse or tampering.